WHAT METHOD OF PAYMENT DO YOU ACCEPT?
We accept VISA, Mastercard, American Express, and Discover.
WHEN WILL MY ORDER SHIP?
All orders placed will ship within 48 business hours of completed payment, unless otherwise noted. A shipment notification will be sent when your order is on its way.
is my transaction secure?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party and the information we collect is solely used to contact you about your order if necessary.
Are returns accepted?
Currently, we are unable to accept returns or exchanges. We do understand that things shift around in the shipping process and can accommodate on a case by case basis. Please email us if you have received a damaged, incorrect, or missing item, and we’ll make it right.
how can i share my cool new products?
We'd love to see your items in use! Share them with us on social media by using the hashtag #CHIBILOULOU and tagging us @CHIBILOULOU.
how can i stay up-to-date on new releases?
The best way to be in the know is by subscribing to our newsletter or following us on social media @chibiloulou.
Where can I contact if I have a question or issue with my order?
Please send all questions, comments, and order issues to firstname.lastname@example.org.
do you ship internationally?
Currently, we are shipping within the United States and Canada only. But keep checking for any updates.